Shipping Policy – Loveshackfance

At Loveshackfance, we know that your travel-inspired clothing isn’t just an order—it’s a piece of your next adventure. Whether you’re waiting for a linen dress to pack for a Greek island getaway or a versatile scarf for a weekend city trip, we want your gear to arrive on time, ready to accompany you. This policy outlines how we get your garments from our studio to your suitcase, with details tailored to the needs of wanderlust-driven shoppers.

1. Order Processing Time

  • In-Stock Items: Most travel-ready pieces—from our wrinkle-resistant blouses to destination-themed scarves—are processed and prepared for shipment within 1-3 business days of payment confirmation. Business days exclude weekends and major holidays. Before shipping, each item undergoes a final check: we ensure seams on dresses are secure, patterns on scarves are vibrant, and fabrics (like our signature linen) feel soft and ready for packing.
  • Pre-Order Items: Limited-edition collections (e.g., our “Tokyo Streets” or “Marrakech Markets” lines) marked as “pre-order” will have a clear processing timeline (e.g., 4-6 business days) noted on the product page. This gives us time to craft each piece with care, ensuring the details—like hand-stitched accents on a jacket or custom prints on a skirt—live up to their travel inspiration. We’ll confirm this timeline in your order email and send a notification once your package ships.
  • Processing Delays: Rarely, high demand for a viral style (like a bestselling coastal-print maxi dress) or unexpected fabric delays may slow things down. If your order is delayed beyond the standard window, we’ll email you with a revised shipping date and include a complimentary travel accessory (like a mini lint roller or packing cube) as a thank-you for your patience—perfect for keeping your new clothes looking fresh on the go.

2. Delivery Timeframes

Once your order ships, the estimated delivery time is 6-12 business days to any destination worldwide. This timeline starts from the shipment date (not order placement) and is an estimate, as travel—for both you and your package—can face unexpected detours:

  • Customs Hold-ups: International shipments (e.g., a Parisian-inspired blouse bound for Sydney) may pause for customs inspections, which can add 1-3 days. We include detailed customs forms (labeling items as “women’s apparel” with accurate values) to speed this process.
  • Carrier Variability: Weather, peak travel seasons (like summer or holiday periods), or remote destinations (e.g., a small town in the Italian countryside) may extend delivery slightly. We partner with carriers experienced in global shipping to minimize these delays.
  • Tracking Updates: You’ll receive a tracking number once your package ships, so you can follow its journey—whether it’s crossing oceans or navigating city streets—right to your door.

3. Shipping Destinations and Costs

  • Global Reach: We ship to every country and territory, from bustling cities to quiet beach towns. No matter where your next trip takes you, your Loveshackfance pieces will follow.
  • Free Shipping, Always: We offer complimentary standard shipping on all orders, with no minimum purchase required. Whether you’re ordering a single scarf or a full travel wardrobe, we cover the cost—because wanderlust shouldn’t come with extra fees.

4. Shipping Methods and Packaging

  • Carrier Partners: We work with trusted carriers like DHL, USPS, and FedEx, chosen for their reliability in handling apparel. For international orders, we prioritize carriers with strong customs clearance records to get your dresses, blouses, and scarves through smoothly.
  • Packaging with Purpose: Your items arrive in lightweight, recyclable poly mailers or boxes—designed to protect fabrics (like delicate silk-blend scarves) while fitting easily into your own luggage if you’re re-shipping to a travel destination. Each piece is folded neatly to avoid deep creases, though linen items may arrive with a relaxed, lived-in look (part of their charm!).
  • Signature Requirements: For orders over $200 (e.g., a full outfit bundle), a signature may be required upon delivery to ensure your package doesn’t go missing—especially important if you’re shipping to a hotel or vacation rental. If you’re unavailable, the carrier will leave a notice to schedule redelivery.

5. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are not included in your order total, as they vary by location (e.g., the EU has different rates than Australia) and are determined by local laws.
  • Your Responsibility: It’s your duty to research and pay these fees. Loveshackfance is not liable for unpaid duties, which could result in your package being held or returned. For help estimating costs, check your country’s customs website or contact your local postal service.

6. Address Accuracy

  • Double-check your shipping address at checkout—especially if you’re sending items to a hotel, Airbnb, or friend’s house during travel. Include suite numbers, building names, or special instructions (e.g., “Leave with doorman”) to avoid misdeliveries.
  • Address Changes: If you need to update your address, email [email protected] before your order ships. Once shipped, we can’t redirect packages (carriers restrict this to prevent loss), so accuracy ensures your linen dress arrives in time for your flight.

7. Lost, Stolen, or Damaged Packages

  • Delivered but Not Received: If tracking shows “delivered” but you can’t find your package, check with neighbors, building staff, or safe drop spots (e.g., a porch or mailroom). Carriers often leave travel-sized packages in hidden, weather-safe spots.
  • Lost in Transit: If tracking shows no movement for 5+ days beyond the estimated delivery window, contact us at [email protected] within 14 days. We’ll file a claim with the carrier and, upon confirmation of loss, send a replacement or issue a full refund—whichever helps you get ready for your trip faster.
  • Damaged Items: If your clothing arrives damaged (e.g., a torn seam on a dress, a stained scarf, or a crushed hat), document the issue with photos (including packaging) and email us within 7 days. We’ll send a prepaid return label, cover shipping for a replacement, and rush it to you if you’re traveling soon.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., incorrect address, unclaimed at customs), we’ll email you. You can:

  • Have the item reshipped to a corrected address (you’ll pay reshipping costs if the error was yours).
  • Receive a full refund (minus original shipping costs, if applicable).

9. Changes to This Policy

We may update this Shipping Policy to reflect carrier changes or new services (e.g., eco-friendly packaging). Updates will be posted here with a revised “last updated” date. Check back before ordering for upcoming trips to stay informed.

10. Contact Us

For questions about your order’s status, delivery timelines, or this policy, reach out to our team—who understand the urgency of packing for travel:

Email: [email protected]