Privacy Policy – Loveshackfance

At Loveshackfance, we understand that your trust is as precious as the memories you make in our travel-inspired clothing. Whether you’re shopping for a wrinkle-resistant linen dress for your European getaway or a versatile scarf for a weekend road trip, we’re committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data, so you can focus on planning your next adventure with confidence.

1. Information We Collect

We may collect the following types of personal information to enhance your shopping experience and support your wanderlust:

Contact Information: Names, email addresses (including [email protected] for communications), phone numbers, and shipping/billing addresses when you place an order, create an account, or sign up for updates about new travel-inspired collections.
Account Information: Usernames, passwords (encrypted), and preferences (such as favorite clothing styles, size preferences for dresses or blouses, or preferred travel destinations) when you register for an account.
Payment Information: Credit/debit card details, billing addresses, and payment processing data. Rest assured, we do not store full credit card information—this is securely handled by trusted third-party payment processors specializing in e-commerce for apparel.
Usage Data: Information about your interaction with our website (loveshackfance.com), including IP addresses, browser types, operating systems, pages visited (e.g., specific dress styles, scarf patterns, or travel-themed collections), time spent on the site, and search queries (such as “wrinkle-resistant linen pants” or “packable travel jackets”). This is collected via cookies and similar tracking technologies.
Demographic Information: Optional details such as your favorite travel destinations (e.g., “Paris,” “Bali”), travel style (e.g., “luxury,” “backpacking”), or clothing preferences (e.g., “neutral tones,” “bold prints”), which you may provide voluntarily (e.g., in account profiles or surveys).
Communications: Content of messages, emails, or other correspondence you send to us, including inquiries about sizing (e.g., “Do your dresses run true to size?”), product care (e.g., “How to wash linen clothing while traveling”), or shipping updates for your new travel outfit.

2. How We Use Your Information

Your personal information is used to ensure a seamless, personalized experience—whether you’re prepping for a cross-country trip or a weekend escape:

Order Processing: To process purchases of travel-inspired clothing, arrange delivery, send order confirmations, tracking updates, and receipts.
Customer Support: To respond to your questions (e.g., about returns for ill-fitting blouses, warranty details for accessories, or sizing for packable jackets), resolve issues, and provide assistance via email ([email protected]) or other channels.
Account Management: To maintain your account, update your information, and personalize your shopping experience (e.g., suggesting new scarf patterns based on your past purchases or reminding you of your preferred dress size).
Marketing Communications: To send you updates about new collections (e.g., a limited-edition line of Mediterranean-inspired dresses), exclusive deals on travel-ready apparel, or tips for packing light. You can opt out of these communications at any time (see Section 7).
Website Improvement: To analyze how users interact with our site (e.g., which travel-themed tops are most viewed, how customers navigate our size guides), optimize navigation, and develop new products that reflect your needs (e.g., designing a jacket with more hidden pockets for travel essentials).
Safety and Security: To protect our website, users, and business from fraud (especially important for online transactions), unauthorized access, or other threats—ensuring a secure environment for all travel enthusiasts.
Legal Compliance: To adhere to applicable laws and regulations, such as those governing e-commerce, data protection, and the sale of apparel.

3. How We Share Your Information

We never sell your personal information to third parties. We may share it only in the following circumstances:

Service Providers: Third-party companies that assist us in operating our business, such as payment processors (specializing in secure transactions for apparel), shipping carriers (experienced in delivering to global travel destinations), email service providers, and analytics firms. These partners are contractually obligated to use your information solely to perform services for us and to protect it with strict security measures.
Legal Authorities: If required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others (including customers), we may disclose your information to relevant authorities—particularly in cases involving fraud or unauthorized use of our platform.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of the transaction—with safeguards to protect your data, consistent with our commitment to privacy.
With Your Consent: We may share your information with third parties only if you give explicit permission (e.g., partnering with a travel blog for a promotional event you opt into, or sharing your clothing preferences with a travel stylist).

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance your experience with our travel-inspired apparel:

Essential Cookies: Necessary for basic functionality, such as adding a dress to your cart or processing orders for scarves.
Analytics Cookies: Help us understand how users navigate our site (e.g., which pages on packing tips are most popular) to enhance content and usability—ensuring you can easily find the travel-ready clothing that fits your needs.
Marketing Cookies: Used to deliver personalized ads (e.g., showing you packable jackets if you’ve searched for winter travel gear) and measure the effectiveness of our campaigns, particularly for new seasonal collections.

You can adjust your browser settings to block cookies, but this may limit features like saving favorite travel outfits, accessing your order history for past purchases, or using our size recommendation tool for apparel. For more details, see our Cookie Policy on the website.

5. Data Security

We take rigorous steps to protect your information—treating it with the same care we put into crafting durable, travel-ready clothing:

Encrypted data transmission (via SSL/TLS) for all online transactions, ensuring your payment and personal details remain secure.
Secure server storage with restricted access, protected by industry-standard firewalls and multi-factor authentication protocols—critical for safeguarding information related to your travel apparel purchases.
Regular security audits and updates to our systems to address emerging threats, particularly those targeting e-commerce platforms for apparel.

While no method is 100% secure, we strive to maintain the highest standards to safeguard your information. You can help by keeping your account password confidential, especially when storing details about clothing preferences or past orders.

6. Data Retention

We retain your information only as long as needed to fulfill the purposes outlined in this policy or as required by law:

Order details are kept for 7 years for tax, accounting, and warranty purposes (important for apparel with durability guarantees).
Account information is stored until you request deletion (contact [email protected] to close your account), with the option to retain purchase history for reordering your favorite travel clothing.
When information is no longer needed, we securely delete or anonymize it—preserving only data necessary for legal or warranty purposes.

7. Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

Access: Request a copy of the information we hold about you (e.g., your order history for travel apparel or account preferences).
Correction: Ask us to update inaccurate details (e.g., a changed shipping address or updated size for dresses).
Deletion: Request removal of your information, where we are not legally required to retain it (e.g., after warranty periods for your clothing have expired).
Restriction: Ask us to limit processing of your data in specific cases (e.g., if you dispute its accuracy).
Data Portability: Request a copy of your information in a machine-readable format (e.g., a CSV file of your purchases).
Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in messages or emailing [email protected].

To exercise these rights, contact us at [email protected]. We will respond within 30 days, with special attention to requests involving your travel apparel orders or preferences.

8. Children’s Privacy

Our website and travel-inspired clothing are intended for adults, but we do not knowingly collect personal information from children under 13 without parental consent. If we learn we have collected such information, we will delete it immediately. Parents or guardians with concerns can contact us at [email protected].

9. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers (including shipping partners and payment processors) operate. These countries may have different data protection laws, but we ensure your information is protected in accordance with this policy—including using approved contractual safeguards to protect data related to travel apparel transactions.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect improvements in our processes or changes to our clothing collections. Changes will be posted here with a revised “last updated” date. Your continued use of our website after changes are posted means you accept the updated policy. We encourage you to review it regularly—just as you would check the care label on your favorite Loveshackfance linen blouse.

11. Contact Us

For questions, concerns, or requests about this Privacy Policy, please reach out to our dedicated customer service team:

Email: [email protected]