Refund Policy – Loveshackfance

At Loveshackfance, we design our travel-inspired clothing to be as versatile and reliable as your wanderlust—whether it’s a linen dress that transitions from a Rome café to a sunset stroll, or a scarf that adds flair to both a flight and a market run. We want you to feel confident in every piece, which is why our refund policy is crafted to be as flexible as your travel plans, ensuring you can shop with peace of mind.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Return Window: You must initiate your refund request within 60 days from the date of delivery. This extended period gives you time to try on your new pieces, pack them for a trip, or even test how they hold up during a weekend getaway—because great travel clothing should stand up to real adventures.
  • Original Condition: Items must be unused, unwashed, and in their original state, with all tags, packaging, and hygiene stickers intact. Specific requirements include:
  • Dresses, Blouses & Pants: No signs of wear, stretching, or stains (e.g., no makeup smudges on collars, perfume scents, or wrinkles from being worn). Linen pieces should retain their crispness, and wrinkle-resistant fabrics should show no signs of being crumpled beyond recovery.
  • Scarves & Accessories: Unfolded, unmarked, and free of snags or pulls (especially important for delicate fabrics like silk-blend travel scarves).
  • Outerwear (e.g., Packable Jackets): Original packaging must be included, and zippers, buttons, or drawstrings must be undamaged.
  • Proof of Purchase: A valid order number, receipt, or confirmation email is required to verify your purchase was made directly through Loveshackfance.

2. Non-Refundable Items

The following items are not eligible for refunds, unless they are defective or significantly misrepresented:

  • Used Apparel: Clothing that shows signs of wear (e.g., a dress with faded colors from a beach trip, a blouse with stretched seams, or a scarf with makeup stains) is non-refundable, as travel-worn pieces can’t be passed on to other wanderers.
  • Custom or Personalized Items: Products with custom embroidery (e.g., a jacket monogrammed with your initials) or made-to-order alterations—these are tailored to your unique journey and can’t be resold.
  • Items Without Tags/Packaging: Pieces missing original tags, hygiene stickers, or packaging (e.g., a linen shirt with the size tag removed) can’t be returned, as we can’t confirm their condition.
  • Items Returned Late: Products returned after the 60-day window, unless delayed by circumstances beyond your control (e.g., travel disruptions due to unexpected flight cancellations), in which case we may make exceptions at our discretion.

3. Refund Process

Requesting a refund is simple—here’s how it works:

  1. Contact Customer Service: Email our team at [email protected] with your order number, a brief reason for the refund (e.g., “dress color doesn’t match the Mediterranean vibe in photos,” “scarf is smaller than expected for travel layering”), and clear photos of the item (including tags, packaging, and any issues). Photos help us assess eligibility quickly, especially for fit or color concerns.
  2. Receive Authorization: We’ll review your request within 2-3 business days. If approved, you’ll get a Return Merchandise Authorization (RMA) number and detailed return instructions, including a prepaid shipping label (we cover return costs for all eligible items, because even great travel plans can change).
  3. Return the Item: Ship the item back using the provided label. For your peace of mind, keep the tracking number until your refund is processed—this is especially helpful if your return is traveling across borders.
  4. Inspection: Our team will inspect the returned item to confirm it meets our eligibility criteria—checking for signs of use, intact tags, and adherence to condition requirements.
  5. Process the Refund: If approved, we’ll issue your refund in United States Dollars (USD) within 5-10 business days of receiving the item. Refunds go back to the original payment method used for the purchase.

4. Refund Method and Timing

  • Credit/Debit Cards: Refunds are credited to the same card used for payment. Most banks process these within 3-7 business days, though international refunds may take slightly longer due to cross-border banking timelines.
  • PayPal: Refunds appear in your PayPal account within 1-3 business days of processing.
  • Other Methods: For gift cards or alternative payment methods, refunds are issued via the same method—we’ll confirm details in your refund email.

You’ll receive a confirmation email once your refund is processed, so you know when to expect the funds—perfect for reallocating your budget to that next must-have travel piece.

5. Defective or Misrepresented Items

If you receive apparel that is defective (e.g., a broken zipper on a packable jacket, a loose seam on a linen dress, or a scarf with a snag) or significantly different from its description (e.g., “wrinkle-resistant” fabric that creases irreparably, a “one-size” scarf that’s too small for layering), contact us at [email protected] within 14 days of delivery. We will:

  • Arrange a full refund, including covering return shipping costs (even if the item was used, as defects are our responsibility).
  • Send a replacement item (if available) at no extra charge, with free shipping for the replacement—so your travel wardrobe isn’t missing a key piece.

To qualify, include photos or videos of the defect or discrepancy—this helps us resolve your issue quickly and improve our quality checks for future collections.

6. Cancellations

If you need to cancel an order before it ships, email [email protected] immediately. For in-stock items, we can usually process cancellations within 24 hours and issue a full refund. For pre-order items (e.g., upcoming collections inspired by new destinations), cancellations are allowed up to 48 hours before the scheduled shipping date—after that, the order will proceed as planned.

7. Exchange Option

Instead of a refund, you may prefer to exchange an item for a different size, color, or style (if available). The exchange process follows the same steps as the refund process, but our team will help coordinate the replacement once the original item is received and inspected. Exchanges are subject to product availability—we’ll notify you if your preferred replacement is out of stock, so you can plan accordingly for your next trip.

8. Changes to This Policy

We may update this Refund Policy periodically to reflect improvements in our processes or new travel-inspired collections. Any changes will be posted here with a revised “last updated” date. We recommend checking this policy before returning an item, especially for seasonal pieces or limited-edition destination collections.

9. Contact Us

For questions about refunds, returns, or this policy, reach out to our dedicated customer service team—who, like you, are passionate about travel and great clothing:

Email: [email protected]